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InteliChek Online User Guide

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3.5. Call of the Month

Every month, InteliChek will select a high-rated call that exemplifies both the evaluation criteria for this program as well as excellent overall customer service. The call, including an audio recording, its rating, and an analysis of the customer service techniques used in the call, will be hosted on this page.To hear the call of the month take the following steps:

  1. Click on Scoring in the main menu bar.
  2. Click on Call of the Month in the left of your screen.
  3. Click on the radio button in the center of your screen to listen to the call.
  4. Click on Click here to download file to print a copy of the analysis of the Call of the Month.