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InteliChek Online User Guide

3.4. Scorecard

The evaluation of your customer service comes together on one page - your scorecard. To see how well your staff handles customer communications, take the following steps:

  1. Click on Scoring in the main menu bar.
  2. Under Segments in the left of your page, click on the period in which the analysis of your dealership was completed.
  3. The full analysis and the resulting score of your customer communications will be presented on the page. To view the scorecard in full screen, click on Hide in the upper left of your screen under your dealership name. Clicking on View at the same location will bring back the left hand menu.
  4. Listen to an audio recording of the actual call by clicking on the radio button under Listen to your call in the middle of the page.
Note: Users will automatically receive an e-mail notification when new data is available.